The Call Center Industry Of The Philippines Today

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According to many Filipinos, one of the most popular types of jobs in the Philippines is being a call center agent. Although known for its very stressful tasks, particularly because this is a Live Answering Service, the pay is usually very promising.

The call center industry of the Philippines
According to many experts, the call center industry is one of the many industries in the Philippines with the highest and most competitive salary and benefits in the market. Another reason why it was one of the most popular jobs in the past is because of the growth of demand in the market.

There was a time in which job fairs have been littered with call center agencies and manpower agencies looking to fill thousands of call center positions across the Philippines, particularly in Makati City and in Ortigas, Pasig City. Today, however, demand have significantly subsided and that the industry have taken a huge downturn due to several events in the past.

Although the call center agent position is not as in-demand compared in the past, there are still a number of call center agencies in the Philippines which are looking for new applicants to fill their position.

However, the requirements and their recruitment processes have changed since the recent global recession. So what are the things would applicants face in applying for the position? And what are the requirements needed to even get an interview?

Requirements to get interviewed
Before global recession, the requirements for getting an interview as a call center agent are not as high as other well paying jobs in the market. According to many Filipinos, requirements include at least high school graduate, able to speak and understand English, as well as basic knowledge in using a computer. Today, however, the requirements to even get an interview include:
College graduate, preferably of a business course.
Extremely fluent in English, basically because this is a Live Answering Service.
Above average IT skills.

Recruitment process
If you did get the interview, you should be as prepared and as competent as you can be because the recruitment process has become more challenging compared in the past. Common recruitment processes today involve:

Phone screening: Because this is a Live Answering Service, they would normally first test the applicant's voice quality over the phone.
Interview and exam: This is to test the applicant's attitude, speaking skills, and confidence of applicant in responding to a question.
Final interview: This is to assess the applicant's customer service, technical, or sales skills. For more information visit to our site

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