Call Center Industry Of The Philippines, From Growth To Fall

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The call center industry of the Philippines is considered as one of the largest and most successful industries in the Philippines. What made it successful is not only because of the heavy support of the Philippine government, which is due to the fact that this industry gave thousands of unemployed Filipinos a job, but also because of the number of outsourced companies coming from the US.

Though the call center industry have reached the height of its success in the Philippines, even making the Philippines as one of the best provider of call center services and Order taking services, the industry of the Philippines have suffered a great downturn in recent years, particularly during global recession. Since then, a lot has changed in the industry which made it more competitive compared in the past.

So what was the call center industry of the Philippines before it was hit by global recession? And what are the changes happened during global recession?

Call center of the Philippines: Before global recession

Before global recession, as well as the many unresolved government strife in the Philippines, the call center industry was one of the fastest growing industry in the Philippines. According to many experts, because of the many outsourced call center agencies in the Philippines, particularly those coming from the US, simultaneously opening across the country, a massive demand of manpower was issued through the government to fill these positions.

Eventually, many Filipinos all over the country have been given a well paying job, even though most of these Filipinos have only graduated from high school and chose a well paying summer job.

Another reason why the call center industry of the Philippines have grown so much is because of its many new services which was introduced by many big outsourced services. Other than
Order taking services, many of these companies also provide a more business-to-business service such as online business to customer support and online business to business support.

Call center of the Philippines: During and after global recession
Because many call center agencies in the Philippines were outsourced from the US, many of these companies, particularly the smaller agencies, have to close down because of major losses in their income. Because of this, a large-scale unemployment was issued by the government, in which most of these people came from outsourced companies, particularly from call center agencies and companies.

Although many call center companies remained, many of their processes have changed, particularly with their recruitment processes and requirements, such as requiring their applicants to at least college graduate who are extremely fluent in English and above average knowledge in IT. Though most of their services only involve Order taking services, they still require their applicants to be of high competence.For more information visit to our site

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