Why Choose Philippine Call Center Service?

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Thinking of outsourcing your customer support to other companies? Philippines is one of the premier Asian countries in which many companies around the world outsource their call center services, particularly those companies in the US. One reason is that Filipinos are known for their skills to speak and understand English while its workforce is also one of the cheapest in many Asian countries.

Another reason why the Philippines became one of the leading provider of outsourced call center services is because of the number of call center agencies and companies in the Philippines, such as Magellan Call Center and their Order taking services.

Call center industry of the Philippines
The call center industry of the Philippines is considered as one of the fastest growing industry as well as one of the most successful industries in the Philippines. This is because of the many call center services the country can provide.

According to many experts, before the rise of the call center industry, it was once known as a mere provider of email response and managing services. It grew, however, to include a number of services involving almost all types of customer relation services including:

Customer care
Technical support
Financial support
Travel services
Order taking services
Online business to customer support
Online business to business support

Because of these services, the Philippines became one of the most competitive market to provide the best call center services in Asia. However, other than its services, the rise of the call center industry was also because of the growth of call center companies and agencies in the Philippines.

Call center agencies
Another reason why the call center industry have taken a huge step towards success is because of the number of call center agencies in the Philippines. One popular example is Magellan Call Center.

Magellan Call Center was founded in 2005. And since its foundation, Magellan Call Center have grown from 14 agents, to over 375 employees. Part of its services include Order taking services as well as answering and reservation services.

Other than Magellan Call Center, a number of foreign call center companies were also established in the Philippines such as Sykes, Convergys, and Accenture. These companies chose the Philippines as their base of outsourced services because of the same reason why the Philippines became one of the most competitive markets in terms of providing outsourcing services.

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