The Significance of Voicemail Service

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In today's fast paced business environs when every business owner is pressed for time, voice mail service is a technological blessing. If you are away from your office or not able to answer a call at that moment for any reason, a message is left to facilitate future action.

A recent survey has revealed that about 70% of business calls are not answered by the called persons - either because they are not in the office or the line is busy. On all such occasions, the customers are understandably annoyed and the voice mail helps to ward off customer's frustration.

Voice Mails are extremely helpful for both the employees as well as the clients. The employees are free to leave their desk whenever they need to and come back to check their voice mails for any missed calls for necessary action. Customers will not feel disappointed, as they would feel assured that their needs would be attended to, even if an employee has not directly received their call.

Calls to your phone number are automatically diverted to the voicemail system after 4 rings or when the line is busy. Callers are greeted with a pre-recorded message asking them to leave a message. These voice mailboxes are usually password protected and can be accessed through any touch-tone telephone or through a PC having Internet connection.

Strangely, some customers even prefer leaving their message on a voice mail rather than personally talking to someone, as the absence of the called party would allow them to say, all they want to say without interruption. The employees too will feel satisfied as they will receive their messages more explicitly.

The other major benefit is - voice mail systems can receive messages 24 hours a day, 7 days a week. This flexibility gives the callers the choice to make a call at a time convenient to them. Sophisticated voice mail systems can even notify the employee on a pager as soon as a voice mail is received. Some of the distinct features of Voice Mails are:

1. Voice mail has all the benefits of an answering machine but it is computerized with a centralized system making it a more sophisticated facility.

2. Voice mail stores incoming messages and also allots them to personalized mailboxes pertaining to the user's phone number.

3. It is possible to forward received messages to someone else's voice mailbox as well.

4. It is possible to store messages until you want to respond.

5. The user can even personalize the forwarded message with a voice introduction.

6. If you want to transfer callers to another phone number for personal assistance, that facility is also available.

7. The voice mail box can page or make calls to any other telephone numbers to inform the user that a message has arrived in the mailbox.

8. Caller identification facility is also available with most voicemail services. And this is helpful whenever clients forget to leave their contact information. Besides, date and time stamps make it possible to know exactly when a voicemail was received.

This is not to say that voicemail service has no demerits. Voice mail is considered by quite a few business owners as well as customers as far too impersonal and thus frustrating. But then there is no better way for businesses to unfailingly respond to all customer phone calls promptly. This is one of the major reasons why many business enterprises have added voice mails to their business telephony system.

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