Bookmark and Share

Articles, tagged with "inbound calls", page 1


02nd May 2012

Crisis Management Plans Start with Call Center Outsourcing

No matter what type of company you run, a crisis can always happen. A crisis, especially an unexpected one, has the power to devastate a business. Every company can suffer from a crisis situation if they are unprepared, so it is important for a company to...

22nd July 2011

Evolving a Policy for your Telephone System

Business canít be run properly without planning. In micro businesses the plan may be in someoneís head. Which is partially justifiable whilst things are emerging because formalising stuff can be too time hungry. Many small entrepreneurs conceive an idea a...

24th May 2011

Key Performance Indicators - Objectively Evaluate Call Center Performance

Call centers are customer service centers that receive and transmit multiple requests by telephone (and also usually by email and other online channels). These were originally introduced as extensions of telecommunications services especially for large co...

12th May 2011

Types of Call centre services

In the present era many companies wants to outsource their work, they have centralized customer service and support functions ,so the call centers are gaining importance popular in today's society. A call center is an office from where we can receive...

09th May 2011

Tiny Business enterprise Telephone Support Certainly Will Take You to a Higher Degree

And what does that signify to you anyway? It arrives down to the way some virtual phone systems ahead calls to you. In some cases they want you to use only their softphone or difficult cellphone. But what if you previously use a VoIP services and want cal...

31st March 2011

Whistle Phone: cheap calls to usa

Whistle Phone, the free service for unlimited calls to USA and Canada, is about to change its operating policies regarding the length of calls and diverted when you do not answer. The call duration is reduced to 20 min and the detour will be tariffed. All...

24th February 2011

A 24/7 alert Inbound Call Center facility

There are mostly two types of inbound call centers; inbound and outbound. Their performance is directly according to the facility they are serving. In other words an inbound call center is basically an office where customer service members usually attend ...

18th February 2011

Call Center Ė Providing Efficient Customer Service

Often times, when you have questions or problems regarding a product or service, you call a customer service number and representatives would be answering to your needs. These representatives are found in a call center. A callcenter is an office staff...

26th January 2011

VoIP Auto Attendant - Manages Calls in a Professional Manner

The VoIP auto attendant or virtual receptionist offers business offices an efficient way to manage inbound calls and route them to the right person. It works through interactions with the caller to manage calls in a professional manner and enhance the eff...

30th September 2010

Magellanís Call Center Services in the Philippines

One of the most successful call center companies in the Philippines today is Magellan Call Center. Many industry experts consider it as one of the oldest call center outsourcing companies in the Philippines and one of the few successful call center compan...

23rd August 2010

Different Types of Indian Call Center

A call centre is an office where outbound calls are made & incoming calls are handled. These are usually large offices having representatives who either receive or make calls. Some call centers are involved in handling inbound calls, for example banks wh...

11th August 2010

A True Filipino Call Center Company

The call center industry of the Philippines is considered as one of the most successful and fastest growing industries in the Philippines. What made it popular is because of the many outsourcing call center companies in the Philippines. One popular exampl...

03rd June 2010

The Call Center Industry Of The Philippines

Call centers have become a very successful industry in the Philippines. According to the Philippine government, call centers are considered as the Sunshine Industry of the Philippines t because of its massive expansion over the last 10 years. It is consid...

02nd June 2010

Ease of Dial In Do Not Disturb

Your inbound service team members may be part of various hunt groups or queues. If a team member wishes to log in and out of a particular Hunt Group or a Queue without going through the eConsole call management system, he or she can do so by dialling a To...

14th May 2010

Outbound Calls through Remote Access

Usually, when you purchase a Non Geographic Number for your business, the main functionality that you look for is the inbound call routing. But Numbertalk customers have the ability to make outbound calls also through the eConsole as this is useful in man...

Bookmark and Share