Articles, tagged with "call centre", page 1
3 Excellent Alternatives To Using Paypal
Hi now I know that what I reckon is the most important part of being online and selling product and that's not only selling it but also ensuring you get paid quickly and securely.
Some years ago it was pretty fraught because getting merchant account (w...
How Technology Has Changed Mystery Shopping?
There was once only one real way of mystery shopping, where by a person secretly assesses the shop in which they are buying or being served in for their helpfulness, attitude and service quality. The person physically had to be in front of the staff and a...
The CEO inside track part II: Understanding the scope and scale of the challenge
Welcome to my second article on the challenges that CEO’s face when embarking on a customer experience strategy. In my last article I talked about getting the top level thinking straight, in particular senior management alignment around strategy, investme...
How to Use PR to Publicise Your Work
PR is an often misunderstood and maligned industry, but it can be a real help to businesses in every sector of every country around the world. So if you have a project that you want to publicise, how do you use PR to your advantage? Here are a few tips:
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How to Use PR to Publicise Your Work
She's been part of your life since the very beginning, and once a year it's customary to show your Mother just how much you love and appreciate her on Mothers' Day. But what should you do on Mothers' Day, and what gifts should you give her? Here are a few...
What Is Call Resolution?
First call resolution is one of the most important metrics for a call centre. It refers to whether a caller’s problem or query is dealt with on the first phone call made by them. The first call resolution metric is often monitored by call centres to see i...
Who Uses IVR Software
IVR is an abbreviation for interactive voice response and it refers to the technology used to receive phone calls in organisations and call centres across the world. There are many features of a typical IVR system. These include speech recognition, call f...
Why Case Studies of IVR Solutions are an Essential Part of the Investment Process
The task of selecting the right system from the range of ivr solutions available is not straight forward. The simple reason for this is that the level of investment is high, and when it comes to making a change, no matter how small, that will affect the c...
Tired of Jumping Down Throats?
Mediocrity has been on my mind lately. I’ve never thought about the “so-so” sirens song of mediocrity much. She lay dormant like a seed waiting for the first rain. The rain has come and the thing has sprouted into a hardy desert shrub that just won’t let ...
MCSE Network Tech Support Team Career PC Self-Study Online Certification Training - the Options
Does an MCSE work for you? If you do, it's probable that it is likely you'll receive one of two categories: You could be from it and you want to gain accreditation by having an MCSE. Compared this is decide on into your IT environment, and research demons...
Loan Complaints
All business organisations need to make certain that their customers are satisfied with the service they receive because; customers are the most important part of any successful businesses. This can be seen at the Loan Complaints website. Businesses such...
How Office Workstations Can Maximise Workflow in Your Office
Well designed office workstations can make the difference between a disorganised and unproductive business and a flourishing one. Every miniscule element, such as overall layout, storage spaces, screens, colour and flexibility, of office workstations can ...
Using Contact Centre Data Can Improve Customer Service
Many businesses are missing a trick by failing to using call centre data to improve customer service.
Research by the Customer Contact Association revealed that only a small fraction of businesses were currently using customer data to develop their e...
Compare energy prices and suppliers in Australia
When you are comparing electricity price of yours energy providers with other energy companies then one might be confused that should the supplier be changed or it must be remained as the previous one. There may be several factors that must be taken into ...
Your call is not important to us- use mobile marketing instead
Call centre work is being redeveloped by businesses who are increasingly using mobile marketing as a more effective way of communicating with their customers.
Call centre work is being redeveloped by businesses who are increasingly using mobile marketi...