Success of Simply Call Center Services

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What made Magellan Call Center successful in the call center industry of the Philippines? Magellan Call Center is considered as one of the leading call center companies in the Philippines today. The company is also considered as one of the most successful due to their rapid expansions in only less than a decade, which is similar to that of the growth of the call center industry in the Philippines. And part of what made the company grow is because of their simple call center services for simple businesses.

Success of Magellan in the Call Center Industry
The success of the call center industry started when a number of third-party companies have established several live answering services for their clients, such as customer care and technical support. Since then, the demand had steadily grown, which also led to the growth of call center companies and agencies in the Philippines.

It was at that time that Magellan Call Center was founded, and like many other call centers agencies at that time, it also operated small, with only a few agents in a small office in central Metro Manila.


There services are made up of Small Business Answering service such as order taking services and reservation services, which is unlike that of other call center companies which introduced a number of new call center services such as financial services, education services, travel services, and many other business-to-business services.

However, though simple, their Small Business Answering service was the reason why Magellan Call Center stood out in the industry. This is because their services were rare, and that only a few call center companies and agencies offered such services.

Unique Services
Most call center services in the past aims to offer business solutions to big companies, such as customer care and technical support. This is because those were the only types of businesses that make use of customer related services such as those. Small businesses such as clinics, restaurants, hospitals, as well as hotels normally donít make use of these services, though usually they have their own small call center department.


However, because of Magellan Call Centerís Small Business Answering service, many small businesses had found these useful for their business, particularly because these types of call center services are cheaper compared to other services.

Magellan Call Center Today
Today, Magellan Call Center is considered as one of the most successful call center companies and agencies in the Philippines. Though their business had significantly grown and expanded, their services still remained the same, as well as their aim which is to offer live answering services to small and medium companies in the Philippines as well as other businesses all over the world.

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