Recognitions of the Call Center Industry in the Philippines

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The call center industry of the Philippines was recently considered as the largest provider of Outsource Call Center services in the global market, even outpacing that of India which was considered as the call center capital of the world for many years.

Though successful today, the call center industry had also started small like many other successful industries around the world. And since its foundation, the call center industry had been repeatedly recognized in the Philippines as well as in the global market.

The Fastest-Growing Industry in the Philippines
The call center industry started not as a provider of call center services, but a provider of email management. This, however, had shifted when a number of third-party agencies had started to offer call center services to their clients, which had eventually led to the growth in demands for call center services. Eventually, the call center industry had been established.

However, what made the call center industry more successful is because of the continuous growth of call center services that many call center companies and agencies offer, from
Small Business Answering service such as Order taking service and reservation services, to business-to-business answering services.

Because of the industry’s diverse collection of call center services, the industry had continuously gained access to many markets in the Philippines. Eventually, the call center industry of the Philippines had massively expanded in the Philippine market which was then recognized as the fastest-growing industry in the Philippines along with the growth of the BPO or Business Process Outsourcing in the Philippines.

The Sunshine Industry
Because of its continuous growth in the Philippines, the call center industry was then recognized by the Philippine government as the Sunshine Industry of the Philippines due to its massive growth in only a decade. However, another reason why it was recognized as the Sunshine Industry is because of the industry’s contribution to combat unemployment in the Philippines. Today, 350,000 Filipinos were given a job as a call center agent in the Philippines, and the number of available slots kept on growing.

The Call Center Capital of the World
For years, India had held the highest position in the market, as the leading call center provider in the global market. Recently, however, the Philippines had outpaced India both in services as well as in manpower.

Because of the steady and healthy growth of the Philippine’s call center industry, as well as the skills of Filipinos in providing customer relation services and their fluency in English, many foreign investors had shifted their outsourcing needs to the Philippines, which further gave the country rise in the global market. Eventually, the Philippines was recognized as the call center capital of the world, outpacing that of India’s call center services.

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