The Conference Call Provider: Your Connection to the World

By: michael framer | Posted: 20th May 2011

If your employees, partners, vendors, and suppliers are scattered across the globe, working cohesively as a team has its challenges. By teaming up with a conference call provider that provides comprehensive global conference call solutions, you can equip your team with a valuable communications tool.

The Importance of Choosing a Reliable Conference Call Provider
As you begin researching conference calling providers, it’s important to choose a reliable company that offers high quality connections and the calling features that matter to you. After all, what good are toll free conference calls amongst your team if no one can hear each other or even connect? Look for a conference call provider that is clearly committed to providing quality connections using state-of-the-art equipment and proven technologies.

The Importance of Selecting a Conference Call Provider Offering the Features You Need
In addition to choosing a reliable provider, it’s important that you carefully evaluate the plans offered with the features that you need. For example, if you prefer a flat rate conference call plan, you’ll need to find a reliable provider that offers flat rate calling plans (not all do). But don’t end there. After all, you have other needs such as support for specific countries, call recording, or call forwarding.

To make the decision easier, write down all of the features that you absolutely must have. For example, if you have callers from Canada, write down “Canada conference call.” Similarly, if you want the ability to dial out automatically, write down “Automatic dial out.” If toll free calls are important, write down “toll free conference calls.” Spend time considering your needs, write them down, and then prioritize them. Now, you’re almost ready to select your conference call provider.

After filtering the pool of potential conference call providers down to only those offering reliable, high quality services, compare your list of features with the providers’ features. You may have to eliminate some excellent providers simply because they don’t offer a global conference call solution for the countries your callers are located in. However, as you narrow down the list, you’ll likely find several excellent conference calling providers offering all of the features that are most important to you.

At this point, you can begin comparing prices and overall value. You may find that some providers offer additional services that add value such as call forwarding or online account management tools. These are attractive options that could make the service even better.

Before you make your final decision, weigh the pros and cons of each provider’s terms. For example, you may have two otherwise equal services with dramatically different terms. One may offer month-to-month contracts while the other may require a two year service commitment. Similarly, one may offer a flat rate conference call USA plan with minimum usage requirements while the other may allow you to pay as you go.

Finally, consider customer service. After all, your conference call provider is going to become part of your international team. Does the provider offer live 24-hour support? What happens when you call the provider to inquire about making a global conference call? Are the customer service representatives friendly and responsive?

Clearly, there’s a lot that goes into selecting a conference call provider. Choose wisely and you’ll be able to use conference calling to connect your international team.

American International Telephonics is an international conference call service provider that offers world-class connections, first-class service, and numerous features including call forwarding, call recording, local access numbers, toll free conference calls, flat rate conference call plans, Canada conference call plans, and more. With support for hundreds of countries and monthly, prepaid, flat rate, and pay-as-you-go plans, AIT has everything you’re looking for in a global conference call provider.
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