How to Choose a Virtual PBX Service?

By: James Allen | Posted: 19th May 2011

Succinctly stated, a virtual PBX service may be described as a business phone system which is hosted by a PBX service provider to his subscribers and usually includes 1-800 phone numbers. Virtual PBX service providers will offer 866, 877, and 888 toll-free numbers as 800 numbers are no longer possible to get. There can be no doubt that a virtual PBX phone service is cheaper and a more flexible alternative to the traditional PBX phone service.

A virtual PBX has a host of useful features like voicemail, voicemail by email, find me/follow me, call forwarding, conference calling, call routing, auto-attendant, call blocking, pager announcement, caller identity, direct inward dialing, receive only fax - amongst others.

The find me-follow-me call forwarding feature enables any business call to be routed to certain pre-programmed alternate numbers. Unanswered calls are routed to voicemail automatically, and more extensions can be plugged into the system. The biggest advantage of this feature is no incoming call will be missed.

Virtual PBX providers offer a standard package at an affordable monthly subscription to small businesses. The toll free 1-800 numbers (866, 877 and 888) are included within the monthly rate. Of course, there are better options available if your organization needs higher tier plans. The virtual PBX is completely versatile and the services can be tailored according to the specific needs of a client.

A virtual PBX is a veritable boon to start-up companies, small and midsize business enterprises, service companies, mobile users, companies with a lot of field staff, and those who run virtual offices. They can now enjoy all the advanced features of a PBX at an affordable monthly fees and also projecting to the outside world the image of a large corporation. Virtual or hosted PBX phone systems connects all phones on-site as well as mobile phones used by traveling employees or those located in worksites or in outside outlets.

Choosing the right virtual PBX service entails a bit of pre-study and it will be better to customize your system to specifically meet your communication needs. Make it a point to tie up only with a reliable and reputed service provider as you can ill-afford to entrust your critical business communication to less known agencies. Opt for a service provider who is willing to offer a free 30-day trial period that enables you to assess how suitable the provider will be to your business.

Make it a point to tie up only with a service provider who understands the nature of your business and is sensitive to your business communication needs. Avoid dealing with less known agencies that insist on signing up contracts and charges start-up fees and does not agree to cancellation fees. Inform the provider to remove some of the features you may not need instead of overpaying for features you will never use.

Think carefully about any unique features before buying, since quite a few of these features will prove to be expensive. No matter which system you finally opt for, make sure there is the provision for expandability. Get the terms, features and rates in writing from the service provider along with a no-increase guarantee for a period of at least 12 months. Do some research and compare quotes from minimum three different service providers before making a final choice.

To get more information about 800 Numbers as well as finding more information about Internet Fax Service. To learn more visit:
This article is free for republishing
Printed From:

Back to the original article

Tags: virtual offices, pbx phone systems, auto attendant, toll free numbers, business enterprises, business phone system, virtual pbx, incoming call, business call, pbx service