Can an inbound call centre help your business?

By: Rob.Berry-Smith | Posted: 07th February 2011

If you feel you need a new approach to managing your inbound business calls? If so, outsourcing to a call centre may be the answer. Here are 10 reasons to consider an inbound call centre for your business.

1. Your calls will be dealt with team of well-trained and highly professional operators, with excellent telephone manners.

2. You can have the package you want, as the service the inbound call centre provides can be tailored to your needs.

3. The customers and suppliers who call your telephone number will have no idea that they are not speaking with someone based in your office.

4. If some calls are more important than others, you can ask for them to be dealt with differently from the rest. For instance, you could have those ones transferred to your office.

5. If the nature of your business means you're expecting calls outside of traditional business hours, a business answering service is likely to be a cheaper alternative to hiring staff to work those hours.

6. If you're looking for receptionist services, a call centre is often cheaper than hiring a new member of staff, as you'll only be paying for the time spent answering your calls.

7. Unlike members of staff, inbound call centres will not require holidays or sick pay.

8. As well as the live answering service, the call centres can also deal with orders and brochure requests, so are ideal for any requirement, no matter the size.

9. A call centre could be an ideal short-term solution ahead of a period of growth for the company, particularly if your business could not presently sustain its own answering operation.

10. With your calls being handled externally, your team will have more time to spend on more important tasks that have been sidetracked.

So, if you think outsourcing your live answering service to an inbound call centre could benefit you, maybe it's time to find some more information.

Why not visit alldayPA.com to find out more on how using an outsourced contact centre can benefit your company and deal with all your business answering service requirements.
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Tags: new approach, telephone number, traditional business, holidays, business hours, term solution, new member, size 9, sick pay, contact centre, live answering service, business answering service