Reasons Why Offshore Companies Chose the Call Center Industry of the Philippines

By: cosmetic.veronica | Posted: 30th September 2010

The call center industry of the Philippines is consider as one of the most competitive market in Asia in terms of providing the best call center services in the world. According to many industry experts, the reason why many offshore companies have chosen the Philippines as their main resource for outsourced call center services is because of a number of reasons. Here are some of those.

Cheaper Workforce
Many Western companies have outsourced some of their services to many companies found in Asia. The reason for this is because Asia is known for their cheaper workforce compared to companies found in the Western hemisphere. Countries known for its cheaper workforce include the Middle East, China, Singapore, and the Philippines.

However, other than just cheaper workforce, another reason why many foreign companies have chosen the Philippines is because of Filipino’s keen knowledge and understanding for the use of the English Language.

Fluency in English
According to many industry experts, the main reason why the call center industry of the Philippines have grown massively in only less than a decade is because of offshore companies outsourcing their services in the Philippines. And one main reason why many Western companies have outsourced here in the Philippines is because of the Filipinos’ fluency in the use of English.

Although there are countries which are known for its cheaper workforce compared to the Philippines, their use of the English language is not as fluent as compared to many Filipinos. Part of the reason why the Filipinos are known for their fluency and use of English is because the Philippines were once occupied by the US, which also introduced their culture as well as their language to Filipinos.

Wider Range of Services
Another major advantage of the call center industry of the Philippines is because of its collection of call center services in which many offshore companies can take advantage of. Some of the most apparent service includes almost all types of customer relation services such as from travel services, technical support, education, customer care, and financial services.

However, other than customer relation services, many call center companies in the Philippines, such as Magellan Call Center, have also made several expansions in their services, which also included a more business-to-business approach such as Small Business Answering service, include online business to customer support and online business to business support.

Multinational Companies in the Philippines
In addition to the many services that call center companies have introduced in the call center industry of the Philippines, such as Magellan Call Center’s Small Business Answering service, many other companies in the Philippines have also offered the same Small Business Answering service. And many of this are multinational companies such as Sykes, Convergys, Accenture, eTelecare, and many more.
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Tags: asia, competitive market, decade, middle east, industry experts, workforce, philippines, singapore, filipinos, offshore companies, call center services