Preventative Maintenance for IT Management Services

Info Applications has been offering intensive IT services in the Dallas/Fort Worth/Austin area for over 37 years. From on-site visits to workstation and computer support, the Firm has made its name as a leading services supplier. Building on its reputation as a trusted partner for both public and private sector affiliations, the Corporation has now branched out to offer remote IT management with the help of N-able.

Situation By mid-2002 this change was in full effect at the Company. Looking to extend his company's efficiency and expand his offerings, Rich Kaeufer, co-owner of the Company, wished to offer remote network management services for SMBs. Kaeufer knew remote management would unlock his staff to focus on more purchasers and most significantly, increase their recurring monthly money.

the Company had twelve staff on-board boasting a selection of licenses and expertise. They'd the staff to grow the business and the recognition in the marketplace to draw in new customers - all Kaeufer needed next was the right remote network management solution to complete his transition.

Opportunity the Company evaluated a selection of management tools to determine which would be the best for their growth plans. Their standards was based primarily on : 1. Flexibility [*CO]'We're not a cookie-cutter company, so a solution that we could not tailor to our needs only wouldn't do!' asserted Kaeufer. 'All our clients want something else and N-central permits us to create those custom services.' two. Adaptability : the Company' purchaser base is extremely various and it's common to have to deal with a variety of products and platforms.

Having a solution that's scalable and applicable to many different environments is a critical factor.

three. Multi-Purpose [*CO]'As well as providing network support, we service all the way down to the elements like the desktop and the printers levels.

Monitoring these services remotely enables us to keep a virtual eye on the whole IT infrastructure and ensure everything is running smoothly.'

Solution N-able and the Company worked together to install N-central and train the company on the easy way to use the solution. N-able University, N-able's online and school room training, was the first stop for Kaeufer's team members who would benefit from the extensive courses on ways to use, sell and market the solution. Since finishing the coaching, the company has developed new marketing collateral, is adding a new sales team member and arranging a launch event to draw interest from new and existing clients about their new service offerings.

Benefit When the Company first installed N-central, they had immediate results - in their own server room. The same day they installed the software, it warned them that their back-up software needed upkeep.

they'd configured alerts internally that would make sure they knows when preventative upkeep was needed so they were always prepared to service their clientele 24x7.

N-central has been a valuable addition for the Company' clients since they started to offer the solution. One client in particular has a printer type that requires prepared maintenance or the printer will shut down until a hardware technician comes in. With N-central, they can monitor that device, proactively schedule the maintenance and eliminate the need for an emergency service call and related loss of productiveness - all while the customer maintains its regular workday.

For the Company, this cheap, high worth service equals success.With N-central, success like this is simply a telephone call away.