Overview of Automated Phone Attendant

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Automated phone attendant makes your business look like a multinational company. It deals with the incoming calls of the company in a professional manner. It transfers the callers to a live operator or to an extension. It is the best alternative of an operator (receptionist). It provides array of options to the callers like dial by name, dial by extension, zero out to live representative, and do not disturb mode and more. Calls can be redirected to the voice mail system when all lines are busy or if unattended. Voice mail system is a system where the callers can leave voice messages. It can handle multiple calls simultaneously without sending line busy signals to the callers. It is programmed in such a way that the callers are greeted with professional sounding customized salutation messages. It can even play different salutation messages and can be customized during office hours, after office hours, day of the week, weekends and holidays. It can even play custom music when callers wait for you to answer.


Automated phone attendant have find me follow me call forwarding feature. This feature transfers the calls to your alternate numbers including cell phone numbers when you are not in office. Automated phone attendant reduces your operating expenses and eliminates the possibility of missing necessary business calls. It works 24/7 and eliminates the necessity of assigning additional staffs for attending calls.

The Automated phone attendant answers and routes all calls professionally, as it can deal with multiple extensions, your callers can cushily contact the right employee or department in your office based on the option selected by them. With the help of it you can maintain effective communication with your customers as well as your workforce operating from various geographic locations. It also gives you notification of all new faxes or voice mail messages by email and cell phone. It is preferred by almost all small and medium-sized business organizations as it helps them to offer quality customer support. It helps in improving your business image and aids in achieving better responses from the customers. This results in sales maximization and profit maximization without making hefty investments.


For using it in hosted PBX system you need not purchase or uphold pricey PBX hardware in your premises. The service provider's site keeps the PBX hardware. A hosted server offers PBX services by utilizing high bandwidth internet or telephone networks. These services are shared among many users as they are affordable. Automated phone attendant can even be programmed to present the profile of your company to the callers. It even provides information about products and services offered by the company to the caller.

Cyril Bird is a SEO copywriter for VoIP Service Providers and Virtual PBX. He has written many articles in various topics like Internet Fax, Answering Service and Internet Phone Service. For more information visit: http://www.ringcentral.com/

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