Live Chat WebGreeter Service For Sales Generation

It is estimated that at least 95 % of the visitors who come to a website click away within a minute or so, simply because the information they seek is not presently available on the page and they cannot find the relevant links to lead them there.

Webgreeter Online Live chat services

The webgreeter service is a method to deliver one to one (B2C) customer service from website businesses to their online visitors. The concept is basically a simple translation of the old-time shop assistant method. Much like any shop, when visitors come onto a website, a 'chime' sounds to alert an available webgreeter, who then, very much like a shop assistant, opens a chat window to the new visitor and greets them ('hence webgreeter').

The major difference in both methodology and philosophy as compared to other customer support systems (other chat, email or phone services) is that with these systems, visitors have to seek assistance in many cases in order to receive it, and most do not do so because of the infamous e-mail black holes and never-responsive 0800 numbers; the webgreeter services differ in the way that web greeters proactively greet visitors on a website (after the visitors have stayed on the page for a time). The concept is meant to provide friendly and proactive help, so that visitors have an easy time looking for what they want and have a good (productive) experience on the site as they are directed, assisted and advised by properly trained and knowledgeable support agents.

Webgreeters for sales

The Webgreeters' unique method of assisting visitors via chat place them in an ideal position to market the products and services offered by a web-business. A webgreeter providing assistance to visitors on the website has the capability to push marketing content towards the visitor using the push page technology, whereby a greeter can cause a page to open up on the visitors browser, without their having to follow links or type URL's. Greeters can direct visitors to relevant content in this way and can likewise push marketing material.

The important factor to note is that web greeters are already chatting with visitors as a salesman in a shop would. These greeters can gain the confidence and trust of visitors by providing sterling customer service and can gather details about the visitor's needs and requirements. Once this is done, greeters can direct web-businesses to pursue potential customers (if contact details are gathered, which they usually are) and also provide advice and make suggestions at the same time.

This kind of approach has been successful for a long time. Webgreeters follow this pro-active sales policy on the behest of many of the clients using the webgreeter service, and have provided a noticeable sales boost for many of these businesses; in some cases, doubling the lead and sales conversion rates within a very short period of time. Amongst the existing portfolio for this sales-specific service exists clients from various business persuasions including online real estate, online legal services, online education, e-retail (e.g. for sea food, cell phones, used and new cars etc) and many others.

About

Web greeter.com is a chat based customer service and support service which provides websites with live web greeters (also called WebGreeter) who are available live, in real time, on websites. These live greeters greet visitors on a website to provide customer care and sales support.