ITIL Service Management

ITIL stands for Information Technology Infrastructure Library and is a term that is gaining vast popularity in the IT world. ITIL or also sometimes known as IT Governance is a set of rules and regulations or in other words a set of best practices that an organization needs to follow in order to attain higher business performance both in terms of quality and profits. Companies normally achieve this by implementing a strategy called ITIL Service Management.
Various levels of certifications that one can attain in ITIL service management are:
The first and the foremost certification that one needs to complete in ITIL Service Management is the ITIL Foundation Certification. This is a compulsory level that everyone needs to complete in order to get to the next level. The test usually contains 40 multiple choice questions and one hour is normally given to complete the exam. As with all other certification exams there is a minimum score for passing the exam. One needs to answer at least 26 questions right in order to get 65 percent.
Next level is the Intermediate Certification. In Foundation Certification the student is only tested with questions based on ITIL Framework whereas in Intermediate Level the questions get more advanced with Service Capabilities and Service Lifecycles coming into action. This is normally a 3 hour test divided into two sections wherein the applicant has to pass at least one section. One requires an industry experience of at least 1 to 2 years before appearing for this examination.
The next and very tough level of certification in ITIL Service Management is the ITIL Expert Certification. The most unique thing about this level of certification is the absence of a certification exam. There is no need to clear any sort of examination to get to this level of expertise. It is very unique kind of certification because in it your performance depends upon your performances in the previous certification levels. In order to complete it you need to complete at least 22 credits divided among Foundation and Intermediate levels.
The latest and the highest level of ITIL certification is the Master Certification. This level is almost impossible to attain with its very high requirements. A candidate is supposed to have at least 8 years of experience in implementing strategies involved in ITIL Service Management. Along with this there is a very tough exam that one needs to pass.





Author recommends Tech-FAQ for more information on topics such as itil service management and itil problem management. You may visit for more details.