This basically means, that in most cases, consumers aren't any better off using a broker than they are walking into a regular bank. Don't get me wrong, smaller brokers and mortgage companies still offer a personal experience that the larger banks can't offer. The smaller brokers will work harder on your loan and know which banks to place your mortgage with. However, for the "plain Jane" consumer, who has great credit and plenty of equity, there really is very little incentive for them to use a broker any longer. This segment of the market was a huge part of the smaller mortgage companies business. Unfortunately, when business tightens, this tends to force the rats out of the wood-work, and that's why we decided to write this article.
1) Blank or incomplete paperwork - I know this sounds like a no-brainer, however you would be surprised how many times this happens. Mortgage companies are required to give the borrower two sets of paperwork, one before the customer commits to the loan and another set before the borrower closes. The first set of paperwork is an estimate based on the facts that the loan officer (LO) has so far. The second set is the factual numbers that you will be obligated to once you sign them.
Dishonest LO's will have customers sign a blank or incomplete disclosure package after winning their trust. They use excuses like " the numbers will change anyway, don't worry about these pages" or "we wont know the real figures will be until we get the appraisal back." They will usually give you a verbal rate and payment quote and ask you to sign the application and RESPA disclosures blank. If you are asked to sign blank papers, don't walk away from that mortgage company, run. Your closing figures will be higher than you ever imagined, and you will be forced with the decision to close a bad mortgage, or begin the mortgage process again.
If you are asked to sign incomplete disclosures, it could simply be an honest omission, however, do not sign anything until they are completed. Having a completed disclosure package gives you the ability to compare what you have been promised with what the numbers actually are. This forces the LO to explain the discrepancies instead of dismissing their higher rates or fees with a flimsy excuse.
2) They insist on using their title company or attorney to close the loan - I don't know if you've ever noticed, but when you see the mortgage guys in handcuffs on the news, the closing attorneys are usually right behind them. An often overlooked piece of paper that borrowers are asked to sign, prior to initiating a mortgage, is a disclosure that informs them that they have the right to choose their own closing agent. Most mortgage companies, honest and crooked, will suggest or assume, that you will be using their closing company.
3) Department of banking and finance information doesn't match - Every state has a department of banking and finance that regulates mortgage companies. When a mortgage company applies for a license in each state they have to provide their contact information, physical address and name of the entity or person that holds the license. All of this information are public records and can usually be found online. This website (http://www.consumeraction.gov/banking.shtml) lists each state's department of banking and finance websites.
Aubrey Clark is an Author and editor for Direct Banc, a directory of Low Interest Rate Cards, specializing in credit cards for fair credit. Aubrey is a native of Destin, Florida but now lives in Atlanta Georgia since 1999 with his wife and four children.
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