How a virtual PBX system can help

RSS Author RSS     Views:N/A
Bookmark and Share          Republish
To those who may be less familiar, Private Branch Exchange (PBX) is a telephone exchange system that enables business enterprises to combine their phone systems amongst all in-house users. Virtual PBX systems are advanced modern phone systems that connect fax machines, computer modems along with the phone lines.

Virtual PBX are well known for their efficient management in routing calls in an automatic manner and provides sophisticated communication to meet modern day business needs. By using Virtual phone systems, business enterprises can save the money otherwise spent in buying and installing costly PBX equipments.

Virtual PBX systems work in the same manner as traditional PBX systems, but the entire system will be hosted by a remote PBX service provider. Upon receiving calls, callers will be greeted with company welcome messages. They are also provided with interactive menus for reaching the right employee in the office. The virtual PBX systems are also capable of diverting incoming calls to mobile phones and alternate telephone numbers of senior executives.

Virtual PBX software combined with a Voice over Internet Protocol (VoIP) solution offers an all-inclusive communication system administered through an Internet connection. This facilitates business houses to command many useful features of advanced business telephony. The biggest blessing is no upfront expenses are required for installing a Virtual PBX system as - unlike a standard PBX - there is no hardware or software to be installed.

With options for supporting a host of extension numbers, the virtual PBX systems are ideal for business firms of all sizes. These virtual PBX systems can be configured to automatically re-route unattended calls to other extensions within your office, thereby providing clients better customer care. The voice mail facilities in these PBX systems are helpful for callers who are contacting outside office hours.

Apart from regular quality telephonic conversations, virtual PBX systems provide features such as caller ID, fax, fax to email, voice to email, call screening, dial by name, dial by extension, and call transfer. Besides, Customers are also greeted with appropriate wishes depending on the time of their call. To top it all, the system can also be used to play advertisements of your products and services to your callers.

For small companies, home offices and mobile professionals, Virtual PBX makes use of web-based features such as voicemail, Internet fax, dial-by-name directory, click-to-call, call forwarding, answering rules, call screening, Outlook integration, professionally recorded announcements and music on hold.

The virtual Interactive Voice Response ( IVR) is an extremely useful feature which assures all incoming callers immediate assistance through an automated attendant. A customized welcome message followed by an automated attendant providing easy-to-access direct information, including a company directory, direct-dial extension ability, plus accessibility to the company operator.

As already stated earlier, Virtual OBX phone systems are compatible with VoIP. For business firms, this means they can easily switch over to the Internet for both incoming and outgoing calls. The convergence of voice and data enables Virtual PBX VoIP offers interactive online reports, updated daily with tracking call data, which can support billing and budgeting.

Before selecting a Virtual office PBX provider, as well as the plan suitable for your particular business, you should first do some pre-study what services/features are required and how they can further your business prospects.

Cyril Bird, an expert in the field of virtual telecommunications recommends checking out , a leading provider of Virtual PBX System and 800 Number for small businesses.

Report this article
Online Fax can benefit for your business in several additional ways. To learn more visit: There is also information here on 800 Numbers for Business and non-business use.

Bookmark and Share

Ask a Question about this Article