Online shopping has always been held back by delivery options. Although it is a far quicker way to shop, and gives you instant access to more products, you then have to wait to receive them. Depending on what you order it can take days or sometimes weeks for them to arrive. Larger goods like sofas and appliances take the longest time because they are usually sourced from outside companies. The other problem is that you have to wait at home on the delivery day to ensure you collect them. In the past this has led to many problems, with goods not being delivered on time, or even not being delivered at all.
There are many stories of lost and damaged goods on chat rooms and consumer forums that do little to bring confidence to online shopping. The worst situation is to take a day off work to receive something ordered on the internet and then find the delivery dates have been changed by the company you are dealing with. It is a wasted day, and costs the consumer money. Clearly this problem needed to be addressed, and the last few years have seen significant improvements in this area. Many online retailers were aware that they were losing business because they were not up to standard with delivery.
The best solution to this predicament has come from
argos extra, who brought out the check and reserve system that allows their customers to order goods online as normal, but they then collect these goods from their local store at a time that is convenient to them. The added bonus is that this service is free, so you save money on delivery charges as well as not having to wait at home. Most stores open till late at night so it suits working people who can call in and collect after work. This works well if the company has high street stores, and many internet businesses do not have this luxury. The way around this is to pay local shops to do the same service. Customers simply pick up goods at a nominated shop.
For bigger sized items it can be more of a problem because people may not be able to pick them up if they weigh too much, or if they cannot be loaded into a vehicle. In this case they are usually delivered to the customer's home address. However you can now select options such as next day or nominated day delivery. Again,
argos have led the way, and they also offer selected time delivery. They will send you a text message to let you know the estimated time of arrival, which stops customers having to wait in all day.
Modern delivery options have improved dramatically in the last few years due to careful planning and innovation. Free delivery is now more common, although the delivery price is usually factored into the selling price to create the illusion that it is free.