Call Center Industry Of The Philippines And Global Recession

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The call center industry is one of the largest industry in the Philippines. It was also known as the Sunshine Industry of the Philippines because of its massive growth in less than a decade, a kind of feat that no other industries have ever achieved. Today, however, the call center industry have changed significantly due to many recent events, such as global recession.

Call center industry of the Philippines and global recession
Because of global recession which significantly affected the economy of US, the call center industry of the Philippines have also taken a huge downturn, particularly because majority of outsourcing industry's revenue comes from the US.

Because of this, many call center agencies in the Philippines have closed down, particularly the smaller agencies. This resulted in a large-scale unemployment as well as significant changes in the call center industry of the country. Part of the changes include its requirements as well as recruitment processes.

Changes in requirements and recruitment processes

Because most of these businesses involve big to Small Business Answering service, many call center agencies have changed their requirements and recruitment processes only to hire those of high competence, particularly those with experience in the industry. Part of the few requirements required for the job include: College graduate, extremely fluent in English, as well as above average skills in IT.

As for their recruitment process, though little has changed, the only thing different is that it became more challenging for its applicants, particularly with all the new process of screening their applicants.

Common recruitment processes include, but not limited to: Phone screening (for voice quality), interview and exam (for speaking skills, attitude, confidence, and IQ and EQ tests), final interview (for customer service, technical, or sales skills, particularly because most of these companies offer big and Small Business Answering service).

Call center industry of today

Although many have changed and that the industry have taken a major downturn in the past, the call center industry is still one of the country's largest and most successful industry. And because of its many services, from big to Small Business Answering service, the Philippines is still one of the most competitive Asian country in terms of call center services. For more information visit to our site

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