Business Broadband

There are many companies who have already adopted broadband as a technology in their business today - it is now widely used to access the internet, send and receive email, network offices, provide access to web servers... the list goes o­n...

Interestingly many of the decisions that companies have made regarding a business broadband provider were made simply o­n cost, locality and brand. Often overlooked are the core issues that differentiate whether your business broadband provider is high-performance or not.

This article helps you ask the right questions of a business broadband provider so that you too can enjoy low contention rates, fast network access, reliable service and a friendly voice to help assist you in your business broadband related issues.

The business broadband provider you use will critically impact your business and the standard of service you offer to your customers. The quality of your business broadband also has a direct effect o­n staff productivity and even effects morale in the business.

Value in a business broadband service isn't just defined by the price - buy cheap and expect low quality, poor resilience and email o­nly support or at best very long time to wait for telephone support.

Example questions that you can ask your current business broadband supplier or prospective business broadband supplier include:

• Does the business broadband provider offer a guarenteed level of service?
• Does the business broadband provider focus o­n high-performance connectivity?
• Can the provider offer added services such as voice over IP, bonded broadband and VPNs?
• What is the business broadband provider's network contention policy? Be careful of any more than 5:1!
• Do they have a technical support service and how fast do they answer the phone? You don't want to be o­n hold for long periods of time 15mins+
• You should ask your business broadband provider for client references.
• What level of after-sales and technical support does the business broadband provider offer - will you be speaking to a qualified professional - will they provide you with personal dedicated support?
• Do they provide you with value for money when compared to competitor services?

Nathan Hill-Haimes
Managed Communications is a high-performance Managed VPN Service provider - the company does not use the public internet to create VPNs as experience has shown this is where many issues regarding latency and security can occur. In addition to standard VPN services bonding of lines enables higher capacity than other service providers can offer to key VPN sites.

Managed Communications - www.managedcomms.co.uk

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