How to Resolve the Hidden Cause of Painful Problems at Work By: Steven Gaffney We have all been in a conversation or worked with someone, and we’ve all had something to say but debated whether we should even bother saying it. Or maybe you h...

How to Resolve the Hidden Cause of Painful Problems at Work By: Steven Gaffney We have all been in a conversation or worked with someone, and we’ve all had something to say but debated whether we should even bother saying it. Or maybe you h...

E-mail can be a terrific, quick, and efficient form of communication, or it can be horrific. It all depends on how it is used. When people use e-mail in ways that are not effective, the results can be disastro...

E-mail can be a terrific, quick, and efficient form of communication, or it can be horrific.It all depends on how it is used. When people use e-mail in ways that are not effective, the results can be disastrous, cos...

I remember being interviewed by a writer for an article about effective meetings that was to appear in a national magazine. The writer began the interview by saying, “I don’t want any of the old standard tips; I...

I remember being interviewed by a writer for an article about effective meetings that was to appear in a national magazine. The writer began the interview by saying, “I don’t want any of the old standard tips; I...

Sharing bad news and difficult information is part of everyday life. The key is to proactively share such information before the other party discovers it. In the end, people usually find out the truth. Theref...

Why is listening so difficult, and what can we do about it? Why do rumors and hearsay continue, and how do we stop them? The first step is to uncover the root of these problems, which in turn will provide some solut...

When it comes to dealing with problems or issues with others, we are likely to follow one or more of these solutions that are myths of communication--solutions that are touted as solutions but can actua...