Author Information
Hani Masgidi
Member since 04th May 2006
I have contributed in setting up several contact centers, and have been managing some of them . Out of my own experience in the contact center solution and the CRM industry I am writing this today.
Displaying 1 to 15 (of 32 articles)
15th May 2008
Copyright (c) 2008 Hani Masgidi
As a business man you would need to consider the following output from your business crm solutions in order to strength your customers' relationships and loyalty:
1- Strengthen customer relationships
Having plans a...
Views: 0
11th May 2008
Copyright (c) 2008 Hani Masgidi
Technology is what makes the world go round today. It is the factor for the exponential growth of markets, industries, companies, and products. Technology is what eases the lives of people, and, ironically, it is also wh...
Views: 0
08th May 2008
Copyright (c) 2008 Hani Masgidi
In the contact center industry we come across a lot of abbreviations and expressions that are used very often without having a clear definition about them. He You will find a list of these expressions with their definiti...
Views: 0
08th May 2008
Copyright (c) 2008 Hani Masgidi
The remarkable growth of Call Center Industry has ushered to the opening of Call Center Training schools. Training schools may be accessed on line where all claim to be best in the field. There are two constants in the a...
Views: 0
06th May 2008
Copyright (c) 2008 Hani Masgidi
Blogging is one of the latest techniques and powerful tools business men can utilize to meet their online objectives, with little or no Information technology knowledge. Touching the level of being a professional blogger...
Views: 0
06th May 2008
Copyright (c) 2008 Hani Masgidi
An assessment program is an essential tool that would help improve and organization. It is designed to identify the areas that need special attention. An expert or a professional in the field of assessment is employed to...
Views: 0
01st May 2008
Copyright (c) 2008 Hani Masgidi
Encouragement is the key to performance. Reward is even greater source of encouragement when it's beyond just words. Call Centers have over the years developed a performance appraisal system that's including all the com...
Views: 0
27th April 2008
Copyright (c) 2008 Hani Masgidi
The enormous demand for call center service is the reason for the increasing growth of the industry. However, one of the most difficult and crucial part of call center management is finding and keeping the right people f...
Views: 0
16th April 2008
Copyright (c) 2008 Hani Masgidi
Training is the key for any business success, as it prepares you to take-on the challenges with a lot more skill and belief and when its matter of creating good impression on the customer who is of other nationality, oth...
Views: 0
31st October 2006
The process of writing data to a recordable CD can be a complex process, as it demands a lot from both hardware and software programs. Much of this complexity is hidden from the user by the program, although you should be aware of these factors.
Data
Th...
Views: 48
15th October 2006
A blog is basically an online journal wherein you can digitally pen down your thoughts, ideas, opinions and practically anything that you want people to read. Blogs come in different styles, formats, and settings, depending on the preference of the user. ...
Views: 51
03rd October 2006
Dubai achieves 17 per cent growth in energy sector
The 13th Arab Oil and Gas Show (OGS 2006), a premier event for petroleum industry professionals, investors and technology providers, was inaugurated by Saeed Mohammed Al Tayer, the managing director an...
Views: 5
15th September 2006
Even if we are not sick and look healthy, we may not be getting enough adequate nutrition. We can improve our state of health by simply knowing what nutrition we need. Nutrition is about what the perfect food is all about, the amount we need, its functio...
Views: 67
03rd September 2006
Reserve one gill of milk from a quart, and put the remainder on
the fire in a double-boiler. Mix three tablespoonfuls of cornstarch
with the cold milk.
Beat two eggs with half a cupful of powdered sugar and half a
teaspoonful of salt. Add this t...
Views: 126
01st September 2006
When you say "GPS - ( GLOBAL POSITIONING SYSTEM)system review", you are basically dealing with a wide range of topics. This is for the fact that there are so many GPS - ( GLOBAL POSITIONING SYSTEM)system reviews online and most of those GPS - ( GLOBAL POS...
Views: 95
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