07th March 2006
Your aim in giving your customers exceptional service is to make them say "Wow!" as soon as you disappear. You can do that if you make the following 7 tips part of your normal pattern of service.
1. Give Your Customers Plenty of Strokes. People ...
Views: 192
07th March 2006
Learn how to create a balance in your time and work by applying the theory of the Four Elements -- earth, fire, air and water -- to the way you manage your time.
Here is a model of time management, that, although highly original and innovative, is base...
Views: 162
07th March 2006
Here are 100 ways to be an outstanding leader. Each one is a gem. Practise them all and you'll dramatically change the influence you have on others.
1. Don't take yourself too seriously.
2. Give others the credit.
3. Accept your shortcomings.
4. Bel...
Views: 184
02nd March 2006
If you want your front-line staff to remember the essentials of customer care, there's no better way to teach them than with the ABC of Superior Customer Service.
A is for Attention to Detail. Because when customers know you care passionately about the...
Views: 170
02nd March 2006
There is a mystery about how leaders become leaders. Some people are born with all the right qualifications but don't make it. Others are born into very lowly positions and rise to lead millions.
It is hard not to conclude that there is no simple, one-...
Views: 460
02nd March 2006
Everyone has it in them to become champions, whether in work, relationships, family, endeavours, sport, whatever. The key to our success lies in the following 7 world-beating mental qualities.
1. Attitude. Attitude is the start and end point of ...
Views: 169
23rd September 2005
Round our neck of the woods, we had our first chilly day of Autumn just recently. After a glorious Summer, everyone's thoughts turned to the winter ahead. It reminded me of this leadership story from modern Red Indian folklore.
It was autum...
Views: 1871
