Author Details

Julio Melendez

Member Since: 24th May 2011
No of Articles: 1
About Me: Martin E. Santung writes about IVR issues and artificial intelligence technologies. Learn about hosted IVR options on his site and see the difference yourself!


21st June 2011

Review These IVR Fundamentals In Less Than 5 Minutes

By the mid to late 90's, telephony was sophisticated plenty of for callers to interact with an IVR by way of equally speech and phone keypads. Through this time, rumors fueled by marketplace specialists about the new voice response engineering and promise...