Author Details

Ella Greens

Member Since: 14th April 2009
No of Articles: 8
About Me:


17th August 2011

Your Call Center Agent Needs Motivation – It Is Easy!

The life of a call center agent can be challenging to handle the complex deadlines involved in the telemarketing processes. In such situation it is very common that an agent can become frustrated or might leave the job to escape the complex situation. In ...

22nd June 2011

Words & Phrases That Brings Customer Smile

The engagement to a customer over a telephone is one of the main task that is usually observed in a call center. Customer care executives (CCE) spend 90% of their scheduled time either by making a call to a customer or by receiving a call regarding some i...

23rd May 2011

The Demand of Call Centers in India Are Touching Sky

Call Center outsourcing has not only streamlined the innovation and overall utilization of resources in companies but also made the work flow easier. The introduction of numerous business processes have been fully utilized by companies of all sizes. Compa...

11th December 2010

My Personal Perspective on Call Center Working

Please Note: If you are the one complaining about the work schedules or stress and cribbing that you are here for all the wrong reasons, this post can be an eye-opener. In order to cope up with the stress and panic your call center job give you is to l...

03rd November 2010

The Fantastic Five Benefits of Call Center Operations

The rapid boom in call center outsourcing services has let many organizations hire them at very competitive rates. Outsourcing call center services save money and relieve the burden of your in-house team by taking up broad range of work from call center t...

16th August 2010

Eleven on Top Buzzing Call Center Outsourcing Words

Call center outsourcing is not new and also, you all may be aware of the potential and benefits of it. Yeah, I know but I know this too that jargons and lingo related to the term ‘outsourcing' has enough potential to make your head spin and mouth wide o...

11th August 2010

When to Outsource Call Center Services

Outsourcing call center services can be of beneficial to varied enterprises regardless of their set up and verticals. There are no pre- written rules or preordained guidelines that only a specific business can outsource or when should a business outsourc...

11th May 2010

A Detailed Outline to Understand Call Center Outsourcing

Call centers have proved their salt and worth in every sphere of business. Be it launching a product or after sales services, their services are impeccable and cost effective. In these competitive times and volatile economic scenario, business owners str...