Author Information
Lydia Ramsey
Member since 03rd August 2005
Occupation: President Lydia Ramsey is a business etiquette expert, professional speaker, corporate trainer and author of MANNERS THAT SELL - ADDING THE POLISH THAT BUILDS PROFITS. She has been quoted or featured in The New York Times, Investors' Business Daily, Entrepreneur, Inc., Real Simple and Woman's Day. For more information about her programs, products and services, e-mail her at lydia@mannersthatsell.com or visit her web site http://www.mannersthatsell.com
Displaying 1 to 15 (of 15 articles)
29th May 2008
If you are involved in sales, and who isn't, you know the terms, techniques and tips for attracting potential customers, creating the desire to buy, gaining trust, closing the deal and maintaining relationship.
Each step in the process is critical to t...
Views: 0
27th May 2008
If you are involved in sales, and who isn't, you know the terms, techniques and tips for attracting potential customers, creating the desire to buy, gaining trust, closing the deal and maintaining relationship.
Each step in the process is critical to t...
Views: 0
02nd September 2007
"You can't shake hands with a clenched fist."
- Indira Gandhi
The most significant gesture in business and in life is a handshake. In many cultures it is the unspoken message that accompanies our words. A handshake often takes place when you meet so...
Views: 0
01st July 2007
Business travel is often a necessity whether you work for a Fortune 500 company or own a small home based business. Only so much business can be conducted by telephone, e-mail, computer and fax. There will come a day when you need to travel for business...
Views: 0
11th January 2007
Imagine this: you've worked for hours putting together the proposal that your prospective client requested and are finally ready to hit the send button. You envision the recipient checking e-mail immediately and contacting you within a few hours to seal ...
Views: 17
09th November 2006
Many a business meal starts with a soup course. Unless you have already begun by munching on the bread, this is your first opportunity to demonstrate your table manners-to impress or un-impress-your dining companions.
Choosing the right spoon is step ...
Views: 16
10th August 2006
For the past month you have been attending more than the usual number of parties and receptions, and the end is not yet in sight. You knew before you arrived at these business related events that you were expected to be on your best professional behavior...
Views: 38
21st June 2006
Today's job applicants are encountering a lack of courtesy that is all too common. Businesses are flooded with applicants for every opening and many are showing a lack of respect for job seekers by failing to respond to their applications.
Most employ...
Views: 71
20th April 2006
"Let me transfer your call." What goes through your mind when you hear those words? Do you have visions of being placed on hold, waiting for someone else to come on the line, repeating what you just said, and then hearing one more time, "Let me transfer...
Views: 90
06th April 2006
Many people know how to navigate place settings and know when to use each utensil. How to hold those knives, forks and spoons, where to put them when you are not using them and what to do with them at the end of the course or the meal may still be a chal...
Views: 108
11th March 2006
"There's not anybody who really cares about using voice messaging the way I envisioned it." According to Gordon Matthews, the inventor of voice mail, he never anticipated that his automated message system would be used to confuse and frustrate business c...
Views: 141
02nd February 2006
Have you ever thought about how much rudeness may be affecting your bottom line? What is the cost to your company when you or the people who represent you lack proper manners? Do you know how many clients are turned off by employees who would rather car...
Views: 202
03rd November 2005
Do you sometimes wonder where your customers have gone? In a study by the International Customer Research Institute, individuals gave the following reasons for becoming "non-repeat" customers:
* 1 percent died (makes you wonder how they responded)
* 3...
Views: 314
23rd September 2005
Since Congress passed the Americans with Disabilities Act in 1990, people who previously had limited or no access to public places now move about with a degree of ease in the workplace. While these people have their challenges with sight, hearing or move...
Views: 385
12th August 2005
A day in the life of a business person can be filled with joy and satisfaction or it can be frustrating and stressful. When things go wrong, some people lose control. Holding emotions in check and reacting professionally under fire are not always easy. ...
Views: 309
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