Courier And Distribution Sector in Turkey

Courier (kurye) and Distribution sector is full of difficulties in terms of employed courier personnel and operator, is the first beginning in 1989 in Turkey. It is known Courier sector in Turkey is inspired by UK. Courier and Distribution sector includes motor courier (motorlu kurye) and motocycle courier (moto kurye).

In fact Courier sector filled very large gap and distribution sector or in the wider logistics sector has earned a transport format until then has not be offered and not be realized. Until sector activities in Turkey, customers or companies carried out their needs by service companies in the shipping sector. But today, considering that in terms of “time”, it can tell easily, that’s not advantageous for companies which want solutions. On this account, even shipping industry is aware of this situation and starting to look for ways to save time to their customers.

The biggest advantage of courier sector is provided time for customers. Courier sector has brought delivery in a few hour instead of delivery in a few days of shipping industry. Certainly, this service can be possible for local deliveries. To fulfill this service, sector has sat on a certain standard their equipment and vehicles. Minimum sense of these services, a motorcycle, a courier staff received the necessary training to do the job, a enough-sized courier bag can protect customers posts and keep them healthy and courier staff clothing to protect from external factors in the air. Upon completion of this equipment, service requirements will be prepared.

Courier sector, like the starting point of our article, is full of difficulties. It is quite a risky job. Because, courier staffs use motorcycle. Considering density of the industry is in a big city such as Istanbul and Istanbul's traffic problem, we can notice how grueling job they have. Not only traffic problem, but also weather condition is an important factor. Because, courier staff is in the open air on their working time. They tackle with incredible difficulties in rainy weather or weather condition in winter. Courier staffs have to be very careful in heavy traffic in bad and rainy weather even if they have provided the necessary equipment to protect themselves. They spend their time working on the motorcycle, naturally this increases the accident risks.

So, how sector fulfill this service? let mention about this issue briefly. Companies in courier sector separate their customers in two. They are “subscribed” and “cash” customers. Courier companies want to customers work with them constantly by offering price advantage. In fact, Subscribers need more to the courier sector. The subscribed customers generally sent their posts to the same place that are coming into the advantages of courier companies. Posts to the same place are big advantages to the courier staff who is competing with time. Because every minute have importance for courier companies. Courier companies usually carry out their work in the following way. Customers sent request to post by phone. The request taken by Customer Service is seen by Operation Unit at the same time. Operation Unit forwards the customer’s request to courier staff. And personel goes to costumer’s address to receive the related post. This personnel informs Operation Unit after arriving the address and taking the related posts. Henceforth, courier staff is routed another address to receive another posts according to the instructions received from the Operation Unit.

While fulfilling this service, sector uses the benefits of technology to the last. Customers who use the courier industry, now can send their demands on courier companies’ web pages as online and take reports about their early shipments. An information e-mail goes to customers after delivering their posts.

With progressing of time and developing of technology, services in many sectors are changing. This changes are limited in certain sectors or influence radically. Companies continue their business who keep pace with changes but other companies who oppose to changes minimize and disappear. This situation will not be different in courier industry.

JOKER KURYE