Being able to predict the incoming and outgoing calls that drive a business are much the same way. You have peak call traffic, and slower seasons. Business owners may wonder, "Do I need to increase my staff for the winter season?", "Do I really need all those PBX trunk lines? Do I need more? Am I paying for extra lines or staff that I just don't need right now? But many businesses don't take the time, or it's an afterthought to monitor exactly when the peak calling times are for the future of their business.
A call accounting software is a very important business tool that can do so much more than the usual telecom bill analysis. With its call detail records, a solid call accounting system can provide a business with the best possible tool to plan for the future.
Traffic Analysis is a good way to see if you are spending money needlessly. It allows you to monitor the efficiency of your phone system by locating trunks with no calls; verify the correct routing of calls in order to achieve cost effective routing; identify and provide documentation of down trunks and malfunctioning circuits in order to obtain rebates from vendors; calculate Grade of Service and the probability of calls receiving busy signals; report on traffic load to determine busiest hours; determine if you are over- or under-trunked; evaluate actual traffic usage to negotiate better contracts with your carriers.
Does all of this sound vaguely like that morning traffic jam where you wished you'd have planned better? Make certain to plan for the future of your business. Your business can't afford NOT to Invest in a quality call accounting system.
Save those call detail records in the event of business litigation
There are many reasons that a business would want to maintain proper documentation in the event of litigation. Employee law and wrongful termination are among the top litigiousness actions most businesses experience. However, ensuring your business is prepared in the event of a litigiousness event, call accounting software can provide the needed verification.
Call Verification for Legal Issues identifies special cases of telephone abuse which can be monitored in real time, providing instant facts so that immediate action can be taken. These include obscene or sexual harassment calls, bomb threats, 911 calls, calls from your employee to competitors. Call accounting systems provide proof that a call took place.
Internal Phone Abuse can be detected and prevented. Monitor 411 and Directory assistance calls; check for abuse of incoming 800 calls from employees' friends and relatives; track illegal or suspicious destinations to the station originating them; monitor production time spent on the phone. Legal departments can track employees suspected of revealing confidential information to competitors, the news media, or headhunters.
Other helpful tips in the work place to prevent or prepare for wrongful termination litigation include:
• Ensure proper training
• Save any evidence that you feel might prove to be important should litigation occur
• Always let HR know of any troubles that could result in later litigation
• Treat all employees and peers with the proper respect and diplomacy and consistency to minimize future litigation
• Make certain to use business tools properly, such as calls, email, Internet, etc.
• As an employee, avoiding inappropriate talk about a former employee
• Document everything, making certain not to forget call detail records
911 enhancements provide improved call tracking capabilities during emergencies when seconds count
Indiana's 911 fiber system upgrade may allow emergency callers to text messages, photos
A recent Associated Press story touts a new 911 fiber system for Indiana that will allow people to send emergency text messages to dispatchers, or photos from their phones to let paramedics and doctors view injuries; however a side benefit is an improved call tracking capability.
According to the article, the first upgrade reduced waiting times and the number of calls sent to the wrong dispatch center, and provided improvements in call tracking.
"In emergencies, minutes and seconds truly matter," State Treasurer Tim Berry, chairman of the Indiana Wireless Enhanced 911 Advisory Board was quoted in the article.
For a quality call accounting system that provides quality call tracking for your business, look for a system with
Read more about the Indiana 911 upgrades.
http://www.courier-journal.com/apps/pbcs.dll/article?AID=/20060826/NEWS02/608260442
Manage Advertising Dollars With A Call Accounting System
Call accounting is the right tool to ensure that the right advertising campaigns are yielding the greatest return on investment
Does it always feel that you are going in circles with your advertising budget? With the right call accounting software in place, a business can make the most of their advertising dollar by monitoring the call traffic generated by lines expressly dedicated for specifically targeted ad campaigns.
By using a quality call accounting system to monitor inbound traffic following a targeted ad campaign a business can quickly identify the campaigns that are working the best, and from which advertising venue: newspapers, television spots, radio spots, direct mail or sales fliers.
There are many reasons to implement a call accounting system, but to ensure that your business' advertising dollars are going to the right place, the call detail records in a call accounting system are ideal for managing those advertising dollars.
Additionally, a call tracking features can show which team members on your sales force are receiving the advertising calls, and which team members are productive when making outgoing sales calls.
Manage your advertising dollars and your sales force with a quality call accounting system for the best results.