skills because they don't have the advantage of face-to-face
interaction to leave favorable impressions on prospects. The
way you speak over the telephone conveys a large percentage
of your message. The following tips will help you befriend
prospects on the phone:
1. Speak with clarity. Prospects need extra time to absorb the
information you are giving them over the phone. When you
say your name and the company's name, make sure you
annunciate your words.
2. Smile. A monotone voice can easily turn a prospect away
as opposed to a pleasant voice which will welcome the
prospect and keep the interest.
3. Use an enthusiastic and energetic voice to express
confidence in your product and service. Also, the use of
body language will enhance your voice, making it sound
pleasant and warm. Prospects will feel valued and liked.
4. Listen carefully. Focus on your own prospect's needs by
allowing them to speak while you listen. Remember, no one
likes to be interrupted. It's a two - way conversation. When
you are asking a question or giving out information,
concentrate on what the prospect told you, in order to show
them that you are interested in their needs.
5. Write down the things you want to remember most about
the conversation. Just as you started the conversation in
a pleasant voice, end it that way, even if the call didn't go
as you would have hoped.
With practice and time, you can use your voice as a selling
asset.
Visit our web site for free additional detailed information on the subject
at: http://www.salestraininganddevelopment.com/site/941033/page/597032
Sincerely,
Mark Anthony
President, Training For Success
347 5th Avenue – Suite 310
New York, NY 10016
212 683 1834
trainingforsuccess@yahoo.com
http://www.aaatrainingforsuccess.com
http://www.salestraininganddevelopment.com