An ever growing trend of remote IT support seems to be here to stay, during a time of intense cost cutting the remote IT department has the edge, with complex software applications smart IT support companies are able to support higher numbers of clients then ever before. a spokesman at Littlefish IT Support said "IT issues for us no longer a 1 to 1 relationship, one of our engineers can now cope with 5/6 issues at the same time, this helps the clients time to fix targets and keeps our capacity threshold lower than ever before".

The internal IT Support desk has been there since the first BBC MICRO hit our desk with a thump, programs like the IT crowd epitomise the internal IT support team. Slowly but surely CEO’s are seeing the light and support desk outsourcing is on the rise even at enterprise level. “It’s a hard pill to swallow at first thinking you might be ousted by the outsource team, but letting these guys handle the day to day issues frees up my time to better our network and monitor our direction without dealing with the sea of printer problems all day� Graham Williams - Hanson.

So have we seen the end of the geek room in the office? IT support needs cost managing just like the sales team and a well qualified outsource program can mean the answer, a huge pool of skills is available to the business at a fraction of the cost of full time employment.

According to the recent poll conducted by CompTIA (Computing Technology Industry Association), IT managers and directors are extremely concerned about their network data security than any other business issues. Among 934 IT professionals who responded the web poll, only 20 percent consider human error as a major worry on most businesses followed by data storage with only 12 percent.

Despite the current economic setback, half of IT directors have decided to increase their manpower over the next 12 months. The research conducted by Rethink Recruitment showed that 49% of IT directors are seriously planning to raise the number of their IT support staff. 69% of IT departments are preparing to increase or maintain their contractor number for the next 12 months.

The survey depicts the need of more IT support staff to deliver productivity and help alter today’s reeling economy. Most IT directors anticipate more economic workload next year.
In today's staggering worldwide economy, many companies have resorted to IT outsourcing hoping to cut their expenses down to half. However, there are still some firms who never consider outsourcing their services for fear of making more irreparable damages.

There are several reasons why IT outsourcing is shunned by some. For starters, there are outsourcing companies who only provide services worth the price they are being paid for. And they often cut corners to make more revenue which means, good customer service is the least of their worries. There are numerous horror stories about outsourcing that are apparently true. Some companies are just not prepared to take the risk even if it means struggling financially to keep up with today's weak economy. They'd rather rely with their own IT support than save money but have unhappy customers.


Holly Smith writes about IT Support Services, Disaster Recovery, Secure Online Remote Backups and anything IT Support related.

Holly Smith
Littlefish IT Support
United Kingdom
Tel: 08000 336 326
http://www.littlefishsupport.com