However, good GCSE grades / A-level grades or any qualification in Travel and Tourism will always help your chances of success. In addition to this, any customer service experience is also a valuable asset to have as it demonstrates a key skill the recruitment team are looking for. This can even be through a part time job while you were studying or part of your full time job that you do on a daily basis. There is also no requirement to speak a different language (although it will help if you do so make sure you mention it).
YOUR KEY RESPONSBILITIES AS A REP
Work to ensure that you consistently deliver an excellent level of service - Recognise every customer as an individual
- You should be the local expert for you customers by providing up to date and relevant information of the surrounding areas
- Obtain feedback from customers after they have been on a company excursion.
- Deal with all customer problems effectively and seeking guidance from Resort Team Manager / Leader where necessary.
- Ensure customer communication is delivered in line with company guidelines.
- Transferring holiday makers to and from the airport and hotel Accommodation Health & Safety Checks
- Complete Health and Safety checks and report concerns to Resort Team Manager.
- Report back to your team leader with your suggested improvements. This is key to improving the service you can offer your customers.
- Ensure any issues affecting customer satisfaction are brought to the attention of the Resort Team Manager
- Work alongside our suppliers to enhance the customers' holiday.
- Be responsible for the customers' hotel reservation ensuring correct room types and extras are delivered as booked.
-Conducting welcome meetings/selling excursions
-Provide targeted holiday information, while ensuring that customers are briefed on the excursions available to them.
- You will have to achieve sales targets through the selling excursions, car hire, telephone cards and other new products and services introduced by the company.
- Decide on which product(s) to sell to gain maximum sales and customer satisfaction.
- Possess a full understanding of every product and service that you sell to your customers.
- Recommend improvements to the Company excursions from the feedback from your customers
- Guiding your customers on the excursions/ trips you have sold them
- Collecting and balancing foreign money Completing paperwork
-Be responsible for the safe keeping of and account for all money collected
- Complete appropriate forms and reports
- Meet administrative deadlines
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If you are interested in becoming a holiday rep and want to know about the selection process please click here Holiday Rep