The latest VoIP technology has made it easy for workers to remain homebound during the recent rate hikes, and even with the drop in prices, it's likely that managers will still need to continue call accounting efforts as a means to better manage telecommuters.
Through a call accounting system, there are hundreds of reporting options that can help better manage a dispersed workforce, including Call Detail and Summary reports, Trunk Detail and Summary reports, reports on the most expensive call, the longest call, the number dialed most frequently, specific numbers dialed, area code reports showing totals and statistics, as well as 800 number calls. You can even run reports on a specific station.
These reports translate into valuable statistics for predicting trends in order to ensure that you have the proper number of staff members in place to handle the call volumes or outbound sales pitches. Separate marketing campaigns can be assigned a unique number that when paired and tracked by your call accounting software, can show which campaign has the most success, furthering economizing efforts by spending advertising dollars only on the most effective campaigns.
A call accounting software application is ideal for monitoring sales calls and employee ethics, ie? those making too few business calls or too many personal calls. Also, call accounting allows management the ability to track calls from cradle to grave, even of a mobile workforce if networked through a VoIP platform.
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Author, Karen Ritz, VP Business Development for TelSoft Solutions, writes on the business benefits of call accounting and call detail record technology. More information can be found at http://www.telsoft-solutions.com.