A True Filipino Call Center Company

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The call center industry of the Philippines is considered as one of the most successful and fastest growing industries in the Philippines. What made it popular is because of the many outsourcing call center companies in the Philippines. One popular example is Magellan Call Center.

A true Filipino call center company
Magellan Call Center was founded in the Philippines in 2005, and was registered with the Philippine Securities and Exchange Commission in 2003. According to its website, since its founding in 2005, the company have grown exponentially, from 14 agents to more than 375 well trained employees.

Magellan Call Center is recognized in the Philippine industry as one of the leading call center companies in the Philippines in terms of providing outsourcing services to small and medium companies who are unable to afford services from other call center companies in the Philippines, particularly the larger ones.

Services of Magellan Call Center
Most of their services include inbound calls, such as

Order taking service as well as reservation call center services. For their
Order taking service, they mostly offer application/claims processing, subscription services, and feedback collection.

Other than their Order taking service, their reservation call center services may also include, they are known to provide the widest range of services from hotel reservations, ticket bookings, restaurant reservations, and travel reservations, to dental and doctor appointments, as well as salon and spa reservation services.

Outsourcing success
Other than providing their own service to Philippine companies, Magellan Call Center have also offered their services to companies outside the country. According to many experts, this is the reason why the call center industry have grown so much, which is because of these kinds of companies providing outsourcing services to other companies outside the country, such as those in the US.

Magellan Call Center after global recession
Global recession was one of the factors why the call center industry of the Philippines have taken a downturn a few years back. This also caused a number of call center companies to close because most of their clients from the US backed down due to global recession.

However, though the global recessional have left the industry in pieces, Magellan Call Center still stood in the market, providing their service to those that needed it. And because of this, Magellan Call Center because on of the most recognized call center companies founded in the Philippines.

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