A Growing Industry: Brief History of the Call Center Industry in the Philippines

RSS Author RSS     Views:N/A
Bookmark and Share          Republish
The call center industry in the Philippines was known as one of the fastest-growing industries in the Philippines. It was also recognized as the Sunshine Industry of the Philippines, it being one of the most successful solutions that the Philippine government had used to combat unemployment.

Today, however, the industry is known as one of the most successful and largest industries in the Philippines not only because of its massive expansion within only less than a decade, but also because of its success in providing the best Outsource Call Center services in Asia.

A Growing Industry: Brief History of the Call Center Industry in the Philippines
The call center industry of the Philippines in the past wasn’t as successful as it is today. It wasn’t even considered as a call center industry in the past. Though always comprised of third-party companies normally hired by other businesses and companies in the Philippines, it first started as plain providers of email response and managing services.


Though successful on their own industry, many third-party companies have expanded and employed a number of new services in the Philippines. Influenced by other call center industries around the world, many agencies in the Philippines started to offer a more direct customer relations services compared to the use of email. These services mostly include travel services, technical support, education, customer care, and financial services.

Expansion of the Industry
Because of introducing these new services, many businesses and companies have quickly used this as an advantage or an edge over their competitors in providing the best customer service in their own market. Eventually, the call center industry of the Philippines had massively expanded in the Philippines. And this was because of the growing demands for Outsource Call Center services in the Philippines.

The growth of services led to the growth of demand in the Philippines. And the growth of demand led to the growth of call center companies and agencies in the Philippines. This growth then led to the rapid and massive success of the call center industry of the Philippines.


Call Center Services for Offshore Companies
Because of the success of the call center industry in the Philippines, many foreign investors have landed in the Philippines to either start their own Outsource Call Center service business or hire a call center company in the Philippines. Either way, it added to the success of the call center industry as well as its competence in the Asian market.

Call Center Industry of Today
Although the industry have suffered a major downturn in the past few years, particularly because of global recession, the industry have steadily picked up its pace while its offshore investors have come back to set the industry back on its pace.

Report this article

Bookmark and Share
Republish



Ask a Question about this Article